Career opportunities at NSPA

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National Standard Parts Associates, Inc (NSPA) is seeking a full-time, motivated, energetic Customer Service representative to join our team immediately.  Position provides competitive salary, outstanding bonus program (opportunity to earn 20% of salary), medical insurance, and 401k profit sharing. NSPA manufacturers electrical connectors and distributes specialty electrical supplies to the maintenance and repair industries. As a customer service representative for NSPA, you will have the initial and most frequent contact with our customers, the lifeblood of our company. For this reason, a qualified candidate for this position should have the following qualities:

Customer Service Focus – Responsible for accurate, timely order entry, order confirmation, and order status; must respond promptly to customer needs; manage difficult or emotional customer situations; solicits customer feedback to improve service; responds to requests for service and assistance; strive to exceed customer expectations and can solve customer’s problems.

Interpersonal Skills – friendly, engaging, easily gets along with others; outstanding communication skills with a desire to find solutions for our customers needs; listens to others without interrupting; when a dispute arises must focus on resolution.  You should be a “people person" and understand that the customer is ALWAYS right. 

Oral Communication - speaks clearly and persuasively in both positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; excellent interpersonal skills.  All business with NSPA is done in English; additional language skills should be noted on your resume, but are not required for this position.

Dependability – reliable to be at work when scheduled; keeps commitments; effective organizational skills; follows instructions, responds to management direction; takes responsibility for own actions; trustworthy; completes tasks on time or notifies appropriate person with an alternate plan; able to set priorities and meet deadlines, must be able to multi-task and be organized.

This position will report to the President of NSPA, other responsibilities may include:  

- Assisting the President with special projects and other customer requests.

- Participating and implementing loyalty-building and customer retention programs.

- Participating, implementing and managing new and existing customer communication programs that drive continued company growth.

General Qualifications

- Customer Service experience desired.

- Excellent computer skills and proficiencies especially in Microsoft Office – Outlook, Word, Excel, SharePoint and PowerPoint. 

- Experience using some type of ERP/CRM software system, preferably Epicor. 

- Some experience with Crystal Reports a plus, but not required.

- Experience in industrial maintenance industry a plus, but not required

High School Diploma or equivalent required. A four-year college degree (preferably a business major) or at least 2-4 years of successful work experience in a customer service or marketing role.  Please include references.  Hourly Rate will be determined based on the candidate’s qualifications and experience.

NSPA is a family owned business that recognizes that our employees are indeed our extended family and therefore they are our company’s most important asset.  We have been in business locally for over thirty years and our future has never looked brighter.  Please check out our website (http://www.nspa.com) to learn more about our innovative products and our team.

NATIONAL STANDARD PARTS ASSOCIATES