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N A T I O N A L S T A N D A R D P A R T S A S S O C I A T E S |
Our Terms |
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Payment Policy:
- Open Account: NSPA extends credit to
customers based on their good credit and NSPA's payment terms. A
credit application and survey will need to be completed before an open
account is established. NSPA's payment terms are 1% 10 net 30, this
means the customer may take 30 days from the invoice due date to pay NSPA before payment is overdue. If the customer chooses to pay
within 10 days of the invoice date they may deduct 1% from the
invoice amount for early payment.
- Credit Card or COD (cash on delivery) status: When an open account can not be established for a customer these
alternative payment methods are often offered. NSPA accepts Visa and
MasterCard only.
Credit Application and Survey (PDF)
Shipping Policy:
- For Standard Catalog Products, we carry a 1:00 PM CST
cutoff for receiving an order to ship same day. Orders received after
1:00 PM CST may be shipped the next business day.
We do have a couple of exceptions due to extra processing time required:
- Standard Heat Shrink Tubing - ship next business day
- Large quantities of assortments - ship next business day
- Basic Custom-Packaged Product - generally two weeks
(considerations such as new projects, large scale projects, or special
order items may extend the lead time)
- Backorders - Backordered items will automatically be
cancelled if they are under $15 (except backordered assortment
components) or unless otherwise directed by customer.
- Minimum order - Standard stocked product - one package. For custom packaged or special orders - see quote
Freight Policy:
- FOB - Freight onboard - is NSPA's shipping dock in Pensacola, Florida
- Freight carrier - NSPA tries to accommodate customer
preferences for carriers when directed to do so. Otherwise, the
freight carrier selection is made using NSPA's discretion
- Customers can deduct freight from invoice if ALL following criteria are met:
- Customer is on open account
- Order is $500 or more (excluding empty storage equipment)
- Product is shipped within 48 contiguous states
- Product was shipped standard service (not expedited)
- Invoice is paid within the 30 day terms (if check is mailed, the postmark date is used, NOT check date)
Claims Policy:
- Damage in transit:
- If freight is prepaid, NSPA will initiate a claim with the freight carrier
- If freight collect, customer will need to initiate a claim with their freight carrier
- Short shipments - Customer must notify NSPA within 15 days from delivery date
Returns Policy
- Must have NSPA authorization prior to returning goods.
However, authorization to return does not constitute acceptance of
material nor credit approval; return is still subject to NSPA's review
process, and may be rejected
- Returns must include NSPA-provided RMA forms
- While NSPA reserves the right to refuse material for any
reason, possible reasons to refuse authorization or reject returns
include the following:
- Goods not in original packaging
- Damaged goods or goods in poor condition
- Originally shipped to customer more than 24 months ago
- Design changes to product
- Shelf life concerns
- Special ordered or drop-shipped from NSPA supplier
- If returned material is rejected, NSPA will either (per customer preference):
- Scrap the material
- Return to the customer (at customer expense)
- Material returned for reasons other than NSPA errors will be subject to restock fee of up to 25% (invoiced product)
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